Terms & Policies


Reservation Policies

Appointments with any of the providers at Reboot can be made by calling our office directly at 757-689-0334 or by emailing your provider directly. For school referrals and screenings by a therapist, we will make every effort to book appointments within 48-hours of referral. Please arrive fifteen minutes prior to your scheduled appointment. 

When working with a provider online, please ensure you are in a comfortable, private location in which you may safely and fully engage in treatment with your provider. Test your internet connection prior to your appointment.


Cancellation Policies

Cancellations may be made up to 24-hours prior to your scheduled appointment to avoid cancellation fees. Cancellations made within 24-hours of your appointment will be considered as no shows and you will be charged the no show fee (your provider’s hourly fee). Prior to your first scheduled appointment your provider will ask you to sign a Credit Card Authorization Form authorizing the charge of the no show fee as appropriate. 

We understand that life happens and are willing to be flexible in rescheduling appointments. Please also understand that our providers earn their living only when working directly with clients. Respect each other’s time and provide advanced notice if you need to reschedule. 



REBOOT: Mind, Body, Health is a locked building to ensure the safety of our providers and clients. Please arrive fifteen minutes prior to your scheduled appointment. Your provider may need some time to finish with a previous client prior to granting entry to the building. Please be patient and enjoy our outdoor space if your provider is running behind. 


Medical and Safety Concerns

Physicians are not on-site at REBOOT: Mind, Body, Health. If you are experiencing a medical concern, please contact your physician or present to the nearest emergency department for evaluation.

For any medical or safety concerns on REBOOT grounds, our providers will contact 911 and emergency providers for guidance and referral. If any of our clients or providers feel their safety is in jeopardy while on our grounds, police will be notified.

If you are in crisis, call the National Suicide Prevention Lifeline, a free 24-hour hotline, at 1-800-273-8255. If your issue is an emergency, call 911 or go to your nearest emergency department. REBOOT: Mind, Body, Health does not offer crisis counseling or emergency services.